FAQs

FREQUENTLY ASKED QUESTIONS

Memory Keepsakes

  • How many items will I need to provide for a keepsake?

The number of items required per keepsake is listed in the information for each specific keepsake.

  • What is your turnaround time for keepsakes?

Turnaround times for keepsakes are shown on the home page and are confirmed when I receive the customers items of clothing.

PLEASE NOTE: The times shown are from when I receive the items of clothing.

  • Can I add personalisation to my keepsake?

You can indeed, the details for personalisation are listed under 'Memory Keepsakes' in our shop.

  • What do you do with left over material?

I try to use as much of the materials as I can, I will return any unused items along with the keepsake. Any unusable scraps will be disposed of unless the customer requests that they are returned along with the keepsake, I do not keep them for other projects.

  • Is there any material you can't work with?

Materials such as muslin, net, organza and other sheer fabrics are not suitable for making keepsakes with. Knitted and crocheted items are also not suitable but may be used for decoration if they don't need cutting down.

  • Is there any way I can spread the cost?

Yes! If you would like to pay in instalments (available for items over £30) we can set up a payment plan. A non-refundable deposit of £10 is required and you can pay the rest off in your own time.

Please note that your keepsake will not be started until your payment is made in full.


General

  • What do you charge for postage and packaging?

Keepsakes are always sent via recorded delivery to be signed for.

UK p&p through the website is calculated per order and combined into package sizes:

Large Letter - £1 (1 star) or £1.50 (multiple)

Small Parcel - £3.75 (or £5 signed for keepsakes)

Medium Parcel - £6.50 (or £7.50 2kg+)

  • Do you ship overseas?

I'm currently set up to ship to Europe, USA and Australia, if your country is not listed please contact me and I'll work out the p&p accordingly and add it to the shop for you.

Europe

Large Letter - £4.00

Small Parcel - £8.75

Medium - £12.50

Rest of World

Large Letter - £5.55

Small Parcel - £14.50

Medium Parcel - £18.65


If you have any further questions please feel free to 'Contact Us' above, or email us at [email protected] :)